Privacy Policy

 Updated: May 20, 2019 

We at Dow Smith Company, Inc. are committed to protecting your privacy. This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use our website, subscribe to our blog or download any content, such as eBooks, FAQs, white papers and other premium content. 

We periodically update this Privacy Policy. We will post any changes to this policy on this page and, if changes are significant, we will provide a more prominent notice by sending you an email notification. 

While we will notify you of any material changes to this Privacy Policy, we encourage you to review this Privacy Policy periodically. We will also keep prior versions of this Privacy Policy on an archive for your review. 

If you have any questions about this Privacy Policy or our treatment of the information you provide, please write to us by email at dow.smith@dowsmith.com or by mail to Dow Smith Company, Inc., 205 Sam Hager Street, Smyrna, TN 37167, USA, Attention: Privacy Policy

1. Information We Collect
2. How We Use Information We Collect
3. How We Share Information We Collect
4. International Transfer of Information
5. Cookies and Similar Technologies
6. How To Access and Control Your Personal Data

1. Information We Collect

You are free to explore our website without providing any personal information about yourself. When you visit the website, subscribe to our blog or download premium content, we request that you provide personal information about yourself. In addition, we collect navigational information, such as which pages you visited on the website.

Personal Information

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, email address, company name, physical address, phone number or other information about yourself and/or your business. Personal information can also include information about any transactions, both free or paid, that you enter into on the website, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.

Personal information also includes navigational information or payment information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website, such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.

We may collect and process payment information from you including credit card numbers and billing information, using third-party PCI-compliant service providers. Except for this, we do not collect sensitive information from you.

Log Files

When you use our services or view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g. HTML pages, graphics, premium content, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by Dow Smith Company, Inc. to provide general statistics regarding the use of our website. For these purposes, we do link automatically-collected data to personal information such as name, email address, address and phone number.

Third-Party Information Collection

From time-to-time, we may receive personal information about you from third party sources including publicly available sources such as social media websites.

Information About Children

Our website is not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16 years of age. If you believe that we have collected information about a child under 16, please contact us at dow.smith@dowsmith.com so that we may delete the information.

2. How We Use Information We Collect

Compliance With Our Privacy Policy

We use the information we collect only in compliance with this Privacy Policy.

We Never Sell Personal Information

We will never sell your personal information to any third party.

Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your personal information to:

• Improve your browsing experience by personalizing the website and to improve the user experience;

• Send information or Dow Smith Company, Inc. content to you which we think may be of interest to you by post, email or other means, and send you marketing communications relating to our business;

• Promote use of our services to you and share promotional and information content with you in accordance with your communication preferences;

• Provide other companies with statistical information about our users, but this information will not be used to identify any individual user or their personal information;

• Send information to you regarding changes to our Privacy Policy (including our Cookie Policy) or other legal agreements.

We may, from time-to-time, contact you on behalf of other business entities about a particular offering that may be of interest to you. In those cases, we do not transfer your personal information to the third party.

Legal Basis for Processing Personal Information (EEA visitors only)

If you are a visitor or customer located in the European Economic Area (EEA), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

Use of Navigational Information

We use navigational information to operate and improve our website. We may also use navigational information alone or in combination with personal information to provide you with personalized information about Dow Smith Company, Inc.

Customer Testimonials and Comments

We post customer testimonials and comments on our website, which may contain personal information. We obtain each customer's consent via email prior to posting the customer's name, title, company name and testimonial.

Use of Credit Card Information

If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain or use information you provide except for the sole purpose of credit card processing on our behalf.

Security of your Personal Information

We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. We secure the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All personal information is protected using appropriate physical, technical and organizational measures.

Social Media Features

Our website includes social media features, such as the Facebook “Like” button and widgets, such as the “Share This” button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

External Websites

Our website provides links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

Public Forums

We offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs or forums, this information may be collected and used by others. We will correct or delete any information you have posted on the website if you so request, as described in “Opting Out and Unsubscribing” below.

Retention of Personal Information

How long we keep information we collect about you depends on the type of information as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.

We retain personal information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about current work we are performing for you or our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

When we have no ongoing legitimate business need to process your personal information, we securely delete the information or anonymize it or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request, as described in “To Unsubscribe from Our Communications” below.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products or services, such as when you last opened an email from us. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

3. How We Share Information We Collect

Service Providers

We employ other companies and people to provide services to visitors to our website and our customers and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistical analysis, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service or support. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.

Corporate Events

If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by Dow Smith Company, Inc. on the website. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.

Compelled Disclosure

We reserve the right to use or disclose your personal information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order or legal process.

4. International Transfer of Information

International Transfers Within Dow Smith Company, Inc.'s Entities, If Any

This Privacy Policy shall apply even if we transfer personal information to other countries. We have taken appropriate safeguards to require that your personal information will remain protected. When we share information about you within and among affiliated entities, we make use of standard contractual data protection clauses, which have been approved by the European Commission, and we rely on the EU-U.S. and Swiss-U.S. Privacy Shield Framework to safeguard the transfer of information we collect from the European Economic Area and Switzerland.

International Transfers to Third Parties

Some of the third parties described in this Privacy Policy, which provide services to us under contract, are based in other countries that may not have equivalent privacy and data protection laws to the country in which you reside. When we share information of customers in the European Economic Area or Switzerland, we make use of the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, European Commission-approved standard contractual data protection clauses, binding corporate rules for transfers to data processors, or other appropriate legal mechanisms to safeguard the transfer.

5. Cookies and Similar Technologies

Cookies

We use cookies or similar technologies (such as web beacons) to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. To find out more about how we use cookies on our website and how to manage your cookie preferences please see our Cookie Policy.

Navigational Information Collected by Our Service Providers

Our service providers can use the tools we provide, as well as tools provided by third parties, to collect navigational information when you visit their websites. Dow Smith Company, Inc. does not control our customers' use of these tools, nor do we control the information they collect or how they use it. 

Single Sign-On

You can log in to our website using a Single Sign-on (SSO) service like your Google account. This service will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Such services may give you the option to post information about your activities on this website to your profile page to share with others within your network.

Flash Cookies and Other Third Party Tracking Technologies

The Adobe Flash Player (and similar applications) use technology to remember settings, preferences and usage similar to browser cookies, but these are managed through a different interface than the one provided by your web browser. This technology creates locally stored objects that are often referred to as “Flash cookies.” Dow Smith Company, Inc. does not use Flash cookies. However, our service providers or our software platform provider may create pages that employ Adobe Flash cookies. For more information on “Flash cookies” and how you can manage them please visit our Cookie Policy.  

Advertising

We may from time-to-time partner with a third party ad network to either display advertising on our website or to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect information about your activities on this and other websites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here: http://preferences.truste.com/ (or if located in the European Union, by clicking here: http://www.youronlinechoices.eu/). Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Third Party Tracking Technologies

The use of cookies and web beacons by any tracking utility company is not covered by our Privacy Policy or Cookie Policy. 

6. How to Access and Control Your Personal Data

Reviewing, Correcting and Removing Your Personal Information

You have the following data protection rights:

• You can request access, correction, updates or deletion of your personal information.

• You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.

• If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

• You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) are available here.)

To exercise any of these rights, please contact us at dow.smith@dowsmith.com or by mail to Dow Smith Company, Inc., 205 Sam Hager Street, Smyrna, TN 37167, USA, Attention: Privacy Policy.

We will respond to your request to change, correct or delete your information within a reasonable timeframe and notify you of the action we have taken.

To Unsubscribe From Our Communications

You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our emails, updating your communication preferences, or by sending us email us at dow.smith@dowsmith.com or postal mail to Dow Smith Company, Inc., 205 Sam Hager Street, Smyrna, TN 37167, USA, Attention: Privacy Policy. Customers cannot opt out of receiving transactional emails related to their open account with us. 

Contact Information 

Dow Smith Company, Inc. welcomes your comments regarding this Privacy Policy. If you believe that Dow Smith Company, Inc. has not adhered to this Policy, please contact Dow Smith Company, Inc. at dow.smith@dowsmith.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Contact us at:
Dow Smith Company, Inc.
205 Sam Hager Street
Smyrna, Tennessee 37167
USA

Attention: Privacy Policy
dow.smith@dowsmith.com